Rooms To Go Living Room Furniture Reviews
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Melissa of Knoxville, TN Verified Reviewer
Original review: Nov. 16, 2021
I ordered a new modular couch there and even though I wound up cancelling the order, I still wanted to write a review. My sales person was honest, friendly, helpful and efficient. After I placed the order I was told, "welcome to the family." I've dealt with La-z-boy before and they were rude, never again. RTG was a refreshing breeze. Nice folks there.
Rooms to Go response
We are so happy to hear of your great experience! We would love to share your kind words so your salesperson can receive the recognition they deserve. Please send us an email with your order # and the details to TellUs@RoomsToGo.com. Be sure to include the location, time, date and any names you can remember. -Zoe
Joyce of Saucier, MS Verified Reviewer
Original review: July 26, 2021
Went in to purchase a new bed and the sales person let us know that we had possibly purchased a bed with a defect and could possibly get a credit for it. We had a few Glitches in the process since we were purchasing a bed before having the old mattress confirmed has defective. I reached out to Linda and Jim who are both managers at Rooms to Go and they were very helpful with the whole process and making our nights more comfortable with our awesome new therapeutic bed. I would highly recommend this company due to the fact that they went above and beyond to make sure that things went smoothly for us.
Christopher of New Palestine, IN Verified Reviewer
Original review: May 29, 2021
What a wonderful experience! I am not a big reviewer but I just felt like this kind of service needed to be recognized. I have always been a little hesitant when it comes to buying new furniture. Especially when it comes to furnishing a new home. So this last weekend I decided to visit the RTG in Port Charlotte FL after hearing some ads on the radio.
As I walked in I was greeted by Christine ** a RTG sales representative. She took her time showing me around the store, making several wonderful suggestions that will definitely help me with my future decorating decisions. She was extremely knowledgeable of every product in the store and very patient with my indecisiveness. She was absolutely wonderful to work with. I left the store feeling like a huge burden had been lifted and most of the major decisions had been made with Christine's help. I cannot recommend Christine and RTG enough! I had a fabulous experience and I will definitely be back looking for future recommendations.
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Jennifer of Tullahoma, TN Verified Reviewer
Original review: Feb. 2, 2021
After reading the other online reviews I was very afraid to purchase the furniture I fell in love with at Rooms to Go. Because of how much I liked it and the price point I decided to take a chance. My experience in the showroom was usually positive but from reading reviews I was very concerned with whether or not I would get what I expected. My furniture was delivered today and everything was exactly as expected. The delivery was on time and came in the timeframe I was originally promised unlike other furniture that I expected to get in December and I will possibly get in March.
The delivery people brought it in without damaging anything and put it inside respectfully and told me where I could find all of the pieces to assemble it. Assembly was easy even for a novice like me. I could see where someone very particular might think the furniture is imperfect in a few ways but I am very satisfied with the quality and appearance. I plan to write another review after I see how the furniture holds up over time but for now I am a very happy customer and would recommend rooms to go.
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Juan of Arlington, TX Verified Reviewer
Original review: Dec. 3, 2020
We were shopping for a couch at the Rooms to GO Outlet. Everyone was great and friendly. They processed my credit fast also. We selected the couch, which is in good condition to resale, however I feel was close to retail price brand new. They have a 3rd party delivery service which was surprisingly fast. Offered same day delivery that actually was 2 hour delivery. The men were super careful and offered to set it up. The reason I rate them a 4 is because the 3rd party in store credit card had a huge interest rate which doubled in price for the used furniture that was overpriced. We made this purchase as a last minute decision. I feel we would of waited, we could of got new furniture for the same price.
Titus of Pensacola, FL Verified Reviewer
Original review: Nov. 9, 2021
This is the worst store credit card I've ever received. I recently bought a house and got this card to furnish the house. I've never been late on a payment but Synchrony Bank decided to take it upon themselves to lower my credit limit without any notice. When I called to ask about this their response is that they can do it because it's the bank decision if the customer's credit score drops. Now anyone know that if you purchase anything on credit your credit score will drop. And I recently bought a house and a car. I only found out about this when I was checking my credit report and it said my usage was above 30%. This is a trap card and I would not recommend it to anyone.
Rooms to Go response
Wow! We are truly sorry to hear of the issues you are experiencing with your financing company. We would love to see if there is any way we can help. If you could, please email us at TellUs@RoomsToGo.com with your order # and the details.
Patricia of Fort Pierce, FL Verified Reviewer Verified Buyer
Original review: Nov. 9, 2021
Purchased 3 piece leather group, $2900, 6 years ago. The leather on right side of loveseat is peeling away from the stitching. A set is 6 yrs old, I wanted advice or help on what I could do to repair or replace that one side. All other pieces are in perfect condition & I love the set. I took pictures into store & was told they could do nothing to help me. Suggest I contact RTG website & ask for assistance. I sent online message & pictures to their customer service, their reply said 'out of warranty & Set is discontinued. Sorry & thank you." I have a ruined loveseat & not sure how it can be repaired. I will never buy anything from RTG again, they do not stand behind their defective product & offer no solution to issues.
Rooms to Go response
We're sorry to learn about the issue with your furniture, and we would be happy to look into this for you. Please send us an email to TellUs@RoomsToGo.com with your order info.
Randi of Houston, TX Verified Reviewer
Original review: Nov. 5, 2021
If I could do no stars, I would. I ordered my son his first big bed (queen size) adult furniture back in September 8th. It wasn't delivered until October 16th. When it got here it was completely scratched up and looked like it had white spray paint all over the top dark wood and gashes in the dresser. So naturally I did not accept the delivery and requested a new one. October 27th was the new day we were told it would be here. It was delivered and looked great. Upon the delivery the guys setting it up said there were 2 right legs for the headboard instead of a right and a left. The delivery guy called customer service and explained, as did I, and they overnighted a "left" leg. When it got here it was yet another right leg. I called again, they sent out another "left" leg but this time it took 5 days to get here. It arrived....and yet AGAIN it was a right leg. So again, another was sent out and arrived as a right leg. YEP, you are reading this correctly.
I called and tried to speak with a manager. They would not allow me to speak to one. I asked/demanded a refund, yet they ignored me and didn't even entertain a refund. So the last person I spoke to, order a whole new headboard and parts. Yet...it is going to take another 7-10 days to get here and they said they won't deliver it unless I give up the one already delivered. Okay....just get me the right parts. Then they called and said I need to pick it up from the Katy store. So I have to pack up the old one myself, and the plethora of right legs they sent us, and go and pick up the headboard myself AFTER I PAID THE 50 DOLLAR DELIVERY FEE!!! What exactly did I pay for???? It's now November 5th and I still don't have the correct parts to set up my son's bed. He is sleeping on a mattress on the floor at the moment, surrounded by bed parts. I get that 3 rights make a left but this is ridiculous to say the least! ;/
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Rooms to Go response
Randi, we received your email and have replied.
Resolution In Progress
Mrs of Katy, TX Verified Reviewer
Original review: Nov. 5, 2021
DO NOT ORDER ANYTHING FROM ROOMS TO GO. THEY ARE HORRIBLE! I placed an order on the Rooms to Go website on 1/29/21 and was told my order will get delivered on 5/17/21. On 5/17/21, I received a text and an email confirming that my order was its way to be delivered on 5/17/21. I waited all day and they didn't show up. Well after waiting four months for my order, rooms to go didn't show up on 5/17/21. When I called rooms to go, they said my order was not on the truck. They won't give me a new delivery date, they refuse to cancel the order, they kept saying the order is locked. They refused to send me to a manager when I requested to speak with a manager.
Days later, and after much headache and drama of me calling and speaking with different agents, my order finally came today 5/26/21. Delivered by Josh and another guy. But, there was a crack on the dining table they delivered. Josh said he had submitted a request for a replacement dining table because a few minutes later, I got a call from Chandler and he spoke with me and my husband. Chandler proposed that they will send a technician to fix the crack. We told him that we bought a brand new dining table set from them and we do not want a technician. We told him that we want a brand new table that we paid for without a scratch on it. Chandler said he has scheduled a date for us to receive a brand new replacement dining table on 9/22/21 because it is on backorder. He gave us a replacement order number **. We had to wait for another 4 months.
On 9/22/21 - two delivery guys brought another table with more scratches than the first one. They took it back because we don't want another defective table. We spoke with Ray and asked for a refund for the table. She said a supervisor will call us back, but no one called back. I called rooms to go on 9/24/21 at 3:30pm and spoke with another agent (I don't remember his name) He was very rude and said they will not refund our money for the dining table because "they do not issue refunds". Today is November 5th, 2021 and we have not received our refund for the dining table we paid for. DO NOT ORDER ANYTHING FROM ROOMS TO GO. THEY ARE HORRIBLE!
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Rooms to Go response
We're sorry to learn that your order was delayed. Please send your order info and the details to TellUs@RoomsToGo.com and we'd be happy to help in any way that we can.
Dawn of Lawrenceville, GA Verified Reviewer Verified Buyer
Original review: Nov. 4, 2021
I purchased the Eric Church living room set in February and have purchased extended warranty Thru Guardian. Well that all has been a waste of money all around the console as broke Guardian nor Rooms to Go did not want to fix it. Now the leather is fading and again Guardian nor Rooms to Go can careless to fix the issue. Buyers beware. Do not waste your time or money buying anything from rooms to go.
Rooms to Go response
We are deeply disappointed to see the issue you are having with your furniture. Please send these photos along with your order info and the details to TellUs@RoomsToGo.com and we'd be happy to look into this for you.
Rooms To Go Living Room Furniture Reviews
Source: https://www.consumeraffairs.com/furniture/roomstg_qual.html
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